Lesson 2: Errors and Troubleshooting on Facebook
After you’ve uploaded your product feed to Facebook, you’ll be able to monitor the status of your feed updates through the “Last Update” column. If there were any errors during the last update, you’ll see them here.
How to Solve Errors on Facebook
In this example we can see that there was one error during the last update, and that 1 item failed to upload to Facebook. To view the errors, click “View Feed Error Report”.
In the report details, we can see which fields triggered the error. In our example, the field “id” was blank for the product, and it could not be uploaded.
We’ll fix this error by going back to the product feed on ExportYourStore and ensuring that it’s mapped with the correct attribute or value.
Once we’ve resolved the issue with the feed in ExportYourStore, we’ll go back to the “Data Sources” page on Facebook and click on the feed with the error.
We’ll manually trigger an update in order to upload the corrected feed to Facebook by clicking “Upload Now”.
